Proficiency in GDS systems, Acceptable qualification in the travel industry, Impressive track record
DUTIES AND RESPONSIBILITES
Answer telephone calls and direct calls to the concerned team or department to ensure that customer queries are dealt with in an efficient manner.
Inform customers of essential travel information, such as travel times, passport/ visa requirements, health and insurance requirements, check-in arrangements and baggage allowance.
Organize displays of promotional material in a manner that would appeal to a wide range of clients.
Handle customer orders and payments in a timely and professional manner to ensure customer satisfaction and repeat business.
Undertake general office administration and update fares on the system as and when this is necessary.
Make airline ticket reservations and issue tickets to clients in accordance with the company policy, taking into consideration the client's requirements.
Continue to learn and develop on the job through self-education, job shadowing and industry research.
Carry out any additional responsibilities assigned by the management from time to time.
QUALIFICATIONS AND REQUIREMENTS
Up to 2 years' experience in the travel industry in a similar capacity.
Proficiency in GDS systems.
Acceptable qualification in the travel industry
Impressive track record
Very strong communication skill in three languages