Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Replace IT Equipment/parts as required Provide support, including procedural documents
DUTIES AND RESPONSIBILITES
We are looking for a IT Executive
QUALIFICATIONS AND REQUIREMENTS
Install and configure computer hardware and operating systems and applications
Monitor and maintain computer systems and networks
Coordinate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace IT Equipment/parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Priorities and manage many open cases at one time
Rapidly establish a good working relationship with internal users and other professionals, test and evaluate new technology
Conduct electrical safety checks on computer equipment