Our client is looking for a Team Lead - Live Chat
• Minimum 5 years experience in a Sales and Customer service environment
• 2+ years leadership experience in a customer service function preferred
• Travel industry experience preferred
• High level of accuracy, attention to detail and effective time management and prioritization skills
• Personal and/or professional travel experience to our destinations
• Experience in working with systems and customer facing platforms will be an added advantage
• A team player with the ability to work independently, effectively communicate and collaborate with colleagues in a multicultural global and fast-paced environment
Skills and Attributes
• Strong leadership skills
• Excellent sales and customer service skills
• ‘Can do’ attitude with a strong personal drive to achieve
• Excellent communication skills to inspire our customers, our staff and to represent the brands
• Strong organizational skills, attention to detail and ability to prioritize workload and work under pressure
• Outstanding organizational skills and attention to detail
• An understanding of and belief in our Responsible Travel philosophy
• Friendly, flexible, adaptable
• Passion for travel in our style
• Understanding and supporting our Purpose Beyond Profit ethics
• Have a digital mindset
• Ability to organize, multitask, priorities and work under pressure.
• Ability to work independently and with a team.
• Ability to work on ad-hoc companywide projects or tasks
• Excellent organizational and administrative skills.
• Friendly, flexible and adaptable.