Our client is looking for a Customer Service Consultant - Live Chat
• Minimum 2 years’ experience in telephone and/or Web based customer service
• Minimum 2 years’ Sales and/or Customer Service experience in a Live chat/ecommerce environment is beneficial
• Excellent writing skills and a good commence of correct English grammar, spelling and punctuation
• High standard of customer service skills and the ability to provide professional advice to a wide range of individuals
• A team player with the ability to work independently, effectively communicate and collaborate with colleagues in a multicultural global and fast-paced environment
• High level of accuracy, attention to detail and effective time management and prioritization skills
• Travel industry course and/or experience within the travel industry preferred
• Experience working with computer-based booking systems
Other Skills and Attributes
• Experience in a global organization is desirable.
• Confident, professional and pleasant
• Excellent email manner and technique
• Ability to work under pressure while maintaining accuracy
• Ability to work efficiently under pressure with minimal supervision
• Outstanding organizational skills and attention to detail
• Friendly, flexible, adaptable / Team player
• Responsible and reliable / Passion for travel