A Degree in Management / LLB or equivalent professional qualification from a recognized institute / MBA would be an added advantage
DUTIES AND RESPONSIBILITES
The person will be responsible for administrating the customer feedback system efficiently and effectively whilst maintaining the service standards set by the company.
To deliver the compliance requirements to the branch staff/agency cadre and ensure that all branch activities are performed within the framework.
This will be achieved through the follow-up of strict compliance with all procedures and maximum utilization of resources without compromising the controls and regulatory requirements in order to minimize/avoid recurrence of audit issue.
Maintain and manage overall salesforce related complaints and investigations according to the defined compliance standards and within the agreed time frames
Manage the internal audit process of the branches in order to comply with the processes and guidelines set out by the company & regulatory
Proactively manage the financial recovery process of company Agency cadre staff
Facilitate the selection process of Agency cadre staff recruitment according to the defined guidelines
QUALIFICATIONS AND REQUIREMENTS
A Degree in Management / LLB or equivalent professional qualification from a recognized institute / MBA would be an added advantage
A minimum of 3 years' experience in managerial level in Compliance /Sales Support / Administration function in a public or private sector organization, experience in Insurance industry will be an added advantage
Ability to work within a digitized working environment
Strong, conceptualizing, implementation and interpersonal skills
Strong leadership, people management and motivational skills with excellent communication ability
Willingness to travel to Regions / Branch Offices on need basis.