An outgoing enthusiastic person with an excellent phone manner who is able to deal with discerning customers, with accuracy and adaptability.
DUTIES AND RESPONSIBILITES
Work closely with the Travel Sales Consultants to efficiently take over the detailed arrangements for confirmed bookings
Communicate directly with clients to answer their varying questions, make amendments to the booking as required, gathering detailed information needed for all suppliers to ensure trip runs smoothly.
Liaising with suppliers to make and amend bookings, send detailed itineraries, room lists, checking invoices prior to payment.
Preparing the information packs to send to clients
Complete meet and greet assignments as required from time to time
Other actions required to satisfy the needs of the department
QUALIFICATIONS AND REQUIREMENTS
An outgoing enthusiastic person with an excellent phone manner who is able to deal with discerning customers, with accuracy and adaptability.
Must be a team player with strong service capabilities, putting the customer first.
Flexibility and a strong ability to multitask and prioritise items.
working knowledge of Microsoft Office - Outlook, Word & Excel essential