Ensure smooth operations of the IT Department Hold a Degree in Information Technology/ Information Security/ Network Administration/ Computer Networking and Security or any relat.
DUTIES AND RESPONSIBILITES
Ensure smooth operations of the IT Department.
Ensure minimum system downtime and resolve all system issues in a timely manner.
Ensure continuous network connectivity within the hotel by managing and configuring the network and troubleshooting any network-related problems in the hotel.
Manage a Wi-Fi network for guests and provide Wi-Fi services to guests and ensure guest satisfaction.
Implement new initiatives to minimize costs and increase user efficiency.
Create and ensure adherence to the IT Policies and Guidelines of the hotel.
Manage the IT assets (hardware and software) of the hotel, analyze future IT requirements and prepare the IT budget according to the business requirements of the hotel.
Install and configure all software systems and troubleshoot all system issues in the hotel (Liaise with Service Providers and Support Teams).
Provide technical support for the organization's technical requirements in line with the organization's business objectives.
Meet service level expectations of systems/hardware issues reported by relevant stakeholders (staff and guests).
Liaise with Suppliers and Vendors to Purchase IT equipment (hardware and software) based on the IT budget (Select the right suppliers/vendors and obtain quotations and negotiate for best prices).
Provide necessary system training to internal users.
Ensure system backups are taken as per schedules and systems backups are updated and readily available for recovery.
QUALIFICATIONS AND REQUIREMENTS
Hold a Degree in Information Technology/ Information Security/ Network Administration/ Computer Networking and Security or any related field.
Preferred Professional Qualifications ITIL, MCSA, MCSE, MCITP, CCNA,
Minimum 4 to 5 years in a managerial position (Assistant IT Manager/IT Manager). Preference will be given to those with similar experience in the Hospitality industry.