Experience in supporting and troubleshooting Microsoft Windows server and desktop operating systems
DUTIES AND RESPONSIBILITES
Troubleshooting Cloud, Network and Server problems Maintenance and support of server hardware and software Update and document changes to our networks
Effective communication with Managers and other Team members, ensuring they always have a clear understanding of technical issues and their resolutions
Follow company processes, industry best practices and internal procedures Monitoring systems for issues Delivery of IT Projects
Ensuring the overall Security of the network and users
Ensuring Data backup and Disaster Recovery
Ensuring Telecommunications and Site connectivity is functional
QUALIFICATIONS AND REQUIREMENTS
Experience in supporting and troubleshooting Microsoft Windows server and desktop operating systems
Experience in Office 365
Experience in Microsoft Azure
Microsoft Certified Professional (2012 or higher)
Competent with DNS, Internet Routing and network troubleshooting