Advanced Diploma/Equivalent qualification or 2+ years' experience in Customer service or a related industry, School leavers are encouraged to apply for Jr.
DUTIES AND RESPONSIBILITES
Live the Daraz Values - Customer Commitment, Ownership, Teamwork, Embrace Change, Integrity
Be on the frontlines as a 'Daraz Ambassador' and provide the best customer experience while assisting our customers via calls, emails, chat or social media platforms.
Cross-sell/Up-sell products by clearly understanding customer's needs
QUALIFICATIONS AND REQUIREMENTS
Advanced Diploma/Equivalent qualification or 2+ years' experience in Customer service or a related industry.
School leavers are encouraged to apply for Jr.
Customer Service Executive roles.
Strong Customer Service Skills - attention to detail, sensitivity to customer issues, pro-activeness
Effective written and oral communication skills in English are mandatory.
Oral communication skills in Sinhalese.
Fluency in Tamil would be an asset.
Understanding of social media platforms such as Facebook, Instagram or Twitter is an added advantage.
Preferably reside within 15km radius from Colombo 3.
Willing to work a 9-hour shift on a roster basis with 2 days off between 9 AM - 9 PM