Incident and Problem Management, Stakeholder Management, Self Motivation & detail orientation, Excellent organisational and time management skills, Knowledge of KPI's and SLA's
DUTIES AND RESPONSIBILITES
Analysing and resolving incidents and problems within strict SLAs
Answering user queries and communicating with users JIRA service desk portal
Reporting on the incident and problem levels for clients
Providing general help to users and key client stakeholders of the platform
QUALIFICATIONS AND REQUIREMENTS
Excellent customer service skills
Excellent written and verbal communication skills
Excellent organisational and time management skills