Excellent written, oral communication skills (English) and computer skills, Problem-solving and analyzing skills
DUTIES AND RESPONSIBILITES
Supporting and maintaining effective communication and relationships between reputed
clients and users from the UK. The USA and other countries y Acting as the Mediator to provide an exceptional level of service, client support and
assistance to the users of the system
Diagnosing and providing a timely resolution on incoming client calls and emails Providing case status updates to the Management and end-users.
Developing documents and implementing standard operating procedures and customer service guidelines relating to the information system
Collaborating with other team members on planning and executing progress meetings and special working meetings to communicate information, obtain updates and resolve issues
QUALIFICATIONS AND REQUIREMENTS
Excellent written, oral communication skills (English) and computer skills
Problem-solving and analyzing skills
Flexible personality
Experience in Client Services would be an added advantage